Support

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Transfer us Files

Call us and request login to our transfer portal.

You can upload large files here (much large than what you can email).

If you are going to upload a lot of files the easiest way is to highlight them all on your computer > right click > send to > compressed file. This way you can just upload one file. Just upload the compressed file.

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Email Setup

We always recommend professional email systems like Office 365 but if you would like to run cPanel emails the settings are below.

We recommend POP setup for your cPanel email setup (but it can run IMAP if required)

Non-SSL Settings

Username: yourusename@yourdomain.com.au (eg. contact@companyhub.com.au)

Password: (as given to you)

Incoming Server: mail.yourdomain.com.au (eg. mail.companyhub.com.au)

IMAP Port: 143 POP3 Port: 110

Outgoing Server: mail.yourdomain.com.au (eg. mail.companyhub.com.au)

SMTP Port: 25

Authentication is required for IMAP, POP3, and SMTP.

Access your Computer

Need us to access your computer?

  • Call us first to organise a time.
  • Click button below to download file (Team Viewer).
  • Double Click to install.
  • Click ‘Yes’ to allow app changes.
  • Tell us over the phone ‘Your ID’ and ‘Password

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Stock Images

If you require stock images please ensure they have commercial licence.

A great place to get free stock images is Pixabay.

Pixabay

 We use Deposit Photos for our paid supplier of images. If you would like to have some of these on your website you can either purchase yourself or we can do it for you.

If you would like us to purchase. Click on the image and it will pop up in a window > below the image is File Info click on that and send us the Image ID Number, then we will purchase for you.

Deposit Photos

DIY

If you wish to edit the websites we have built yourself, here are some useful references.

Photo editing online to make images small and website friendly.

Canva

 A guide to use some of the systems we use in our websites. Video Links.

Guide

 DIVI builder YouTube channel with 200+ videos of how to use the backend.

DIVI

 WP Beginner is a great resource for all things WordPress.

WP Beginner

Need Assistance?

ALL BELOW OPTIONS ARE CHARGEABLE AT OUR STANDARD HOURLY RATE.

If you require help you have 3 options:

  • We do it for you.
  • We can talk you through it.
  • We can screenshare and show you how it’s done.

*Charged in 15 minute increments.